Shipping Policy

Important Information:

COVID-19 Shipping Notice: We would like to inform our valued customers that, due to the ongoing COVID-19 pandemic, there may be delays of up to 2-4 weeks in the delivery of packages. Please be aware that this is a global issue, and while we are committed to getting your orders to you as swiftly as possible, we may face challenges beyond our control. We sincerely appreciate your understanding and unwavering support during these challenging times.

Order Delivery Times:

Our orders are dispatched directly from our network of domestic and international warehouses, and our dedicated teams work diligently to ensure the quickest delivery. However, due to the high demand for our products, we kindly ask for your patience. For customers in the UK and USA, please allow an estimated delivery time of 2-3 weeks, though times may vary depending on the product. For other countries and products, the delivery time may extend to an estimated 3-6 weeks due to the distances involved and customs processing. Please note that these are estimated delivery times.

Customs and Taxes:

The prices displayed on our website are tax-free in USD. It's important to be aware that you may be responsible for duties and taxes upon the arrival of your order. VAT, import taxes, duties, and any related customs fees are determined by your local customs office and may be charged upon delivery. The payment of these charges and taxes is your responsibility and is not covered by us. We are not liable for any delays caused by customs authorities in your country. For specific details on charges, we recommend contacting your local customs office.

Lost or Stuck Orders:

In the rare event that an order gets held up at customs, is returned, or becomes lost during the delivery process, we extend our apologies. Postal services operate independently of our control, but in these cases, since our packages are insured, we will make every effort to send you a replacement package with expedited shipping and full tracking if possible. For more information regarding such situations and potential refunds or returns, please review our dedicated refund and return policy.